You have the patience of a saint and a basic knowledge of Microsoft Word, which basically qualifies you to fix the computer belonging to anyone over the age of 65. It may not be a huge burden to you to be able to explain that an email address uses a "@" symbol, while web addresses use "www," but it makes a huge difference to the people you help. Let them know that you'll always be there to tell them to try turning it off and on again with this cute card!