Returns, Refunds, Shipping and Order Cancellations

Last updated: October 29, 2026

This policy explains Gamelandia’s return, cancellation, shipping, and claims procedures. All provisions are subject to the Applicable Law section below.

Eligible returns

We accept returns within 30 days of receipt for products that are unopened and in sellable condition. A receipt or other proof of purchase is required.

Collectibles are final sale and are not eligible for discretionary returns. For this policy, collectibles include:

• All trading card game (TCG) and collectible card game (CCG) products, including sealed merchandise and individual cards.
• Stuffies and plush toys.
• Collectible accessories with market-based pricing.
• Any limited-edition release, including numbered or serialized items, alternate-art versions, promotional items, and special editions.

Discretionary returns include returns for changes of mind, buyer’s remorse, or changes in market value. Claims involving defects, shipping damage, incorrect fulfillment, or merchandise materially different from our description are reviewed separately under this policy.

Requesting a return

Email info@gamelandia.fun or text 650-382-2528 with your order number, the item, and the reason for your request. Obtain return instructions before sending merchandise.

For discretionary returns, the purchaser must return the item to Gamelandia within 30 days of receipt, unopened and in sellable condition, at the purchaser’s expense. The purchaser is responsible for return shipping and any other costs of returning the item.

We provide prepaid return shipping when a return is required to correct our fulfillment error or address a covered defect or shipping-damage claim.

Return verification

Authorized returns must contain the same merchandise supplied by Gamelandia, including all supplied contents and accessories. We inspect returned merchandise to verify its identity, condition, and eligibility.

Return authorization provides instructions for returning merchandise; it does not itself confirm refund eligibility. Substitutions, alterations, missing contents, or other discrepancies will be reviewed before a refund decision.

Fulfillment and delivery claims

We make every effort to pack each order accurately, safely, and quickly, but mistakes can happen. We maintain fulfillment records to support accurate packing and investigate order issues.

If you receive the wrong product, an item is missing, or merchandise arrives damaged, email info@gamelandia.fun or text 650-382-2528 promptly with your order number, details, and relevant photographs. Please retain the merchandise and packaging while we investigate.

We review available fulfillment records, carrier information, and customer-provided evidence and will correct fulfillment errors promptly.

Contact us promptly if merchandise is materially different from our description. We evaluate these claims using available product descriptions, order records, inspection records, fulfillment information, and customer evidence. We will notify you of our findings and the applicable resolution.

A signature may be required at delivery. Requests to change the shipping address, redirect a shipment, or change the fulfillment method require advance approval and may require cancellation and placement of a new order.

TCG and CCG purchases and price adjustments

Trading and collectible card game merchandise includes sealed products, booster packs, booster displays, decks, and individual cards.

We do not accept discretionary TCG or CCG returns or offer voluntary partial refunds, retroactive discounts, or post-purchase price negotiations.

For an approved condition return, our standard resolution is return for refund rather than keeping the merchandise at a reduced price.

Manufacturer defects and warranty claims

Manufacturing or packaging errors can include missing components, incorrect inserts, misprints, miscuts, or factory-damaged cards inside sealed products.

For manufacturing issues, consult the manufacturer’s or publisher’s official support process, if available. This includes Wizards of the Coast, Pokémon, Bandai, UVS Games, Ravensburger, and other manufacturers and publishers.

Keep your receipt, original packaging, product codes, and all contents. Support procedures, eligibility, deadlines, and available remedies vary by company and product. Gamelandia does not guarantee a manufacturer’s or publisher’s replacement, refund, or other resolution.

Gamelandia does not offer voluntary store returns, exchanges, or refunds for manufacturing defects discovered inside factory-sealed TCG or CCG products.

We can provide purchase documentation and help identify available support resources. We are not able to make end-user claims on your behalf.

A manufacturer’s support process is separate from a warranty or consumer-protection claim made directly to Gamelandia. You do not need to complete the manufacturer’s process before contacting us about such a claim.

Refunds and exchanges

We promptly inspect returned merchandise and notify you of the result.

For eligible merchandise returns, we issue refunds to the original payment method within seven business days after receiving the merchandise in refundable condition and the information reasonably necessary to process the refund.

Refunds include the applicable merchandise amount, taxes, and any shipping or other charges due for refund. Your payment provider may take additional time to post the refund.

For discretionary exchanges, return the eligible item and place a separate order for the replacement.

Order cancellations

Gamelandia sells to end consumers and does not operate as a wholesaler. We may place an order on hold for review or cancel it, in whole or in part, if we reasonably believe the merchandise is being purchased for resale or the order is intended to circumvent disclosed purchase quantity limits, including through multiple orders or accounts.

We will promptly notify you of any hold or cancellation. If we cancel an order after collecting payment, we will issue the appropriate refund as described in this Order Cancellations section. Holds do not extend applicable shipment deadlines without any required customer consent. All provisions remain subject to the Applicable Law section.

We may decline payment, cancel orders, or restrict future purchases where fraud risk indicators reasonably warrant that action, subject to applicable law.

Gamelandia may cancel an order, in whole or in part, if the merchandise is unavailable for sale—including because it is out of stock, oversold, or reserved for organized play—or if publisher street-date restrictions do not yet permit its sale. We will promptly notify you and refund the canceled items as described in this Order Cancellations section, subject to the Applicable Law section.

If we cancel your entire unshipped order, we refund the full amount paid, including shipping and other charges. For partial cancellations, we refund the canceled merchandise, associated taxes, and any shipping or other charges due for refund.

We issue cancellation refunds to the original payment method within seven business days after cancellation. Your payment provider may take additional time to post the refund.

You may contact us to request cancellation before shipment. Once an order has shipped, the applicable return provisions apply.

Product availability, listing errors and preorders

Gamelandia does not offer preorders for any products. We only offer merchandise for sale when it is physically in our possession, available for sale, and permitted to be sold under applicable publisher restrictions and law.

Despite our efforts to maintain accurate listings and inventory, a product may inadvertently become available for purchase when it is subject to publisher sale restrictions, not yet in stock, already reserved for organized play events, or unavailable because of an inventory error or overselling.

If we discover that we cannot fulfill an affected item, we will promptly notify you and, to the extent permitted by applicable law, cancel that item and refund the amount paid for it, including applicable taxes and any shipping or other charges due for refund. If we cancel your entire unshipped order, we will refund the full amount paid, including shipping and other charges. We do not charge cancellation or processing fees for these cancellations.

Refunds will be issued to the original payment method within seven business days after cancellation, or sooner where required by law. Your payment provider may take additional time to post the refund.

An inadvertent listing is not an offer to accept preorders. This section is subject to our Applicable Law section and does not limit any rights or remedies that cannot lawfully be limited.

Shipping destinations

We currently ship only to the United States, U.S. territories, and supported U.S. military mailing addresses. Shipping methods, charges, and product-specific restrictions are shown at checkout.

Shipping availability, charges and timing

Available destinations, delivery methods, shipping charges, and free-shipping eligibility are shown at checkout. Product-specific restrictions and oversized-item exclusions may apply.

We do not promise shipment to destinations or by methods not offered for your order.

We ship within the timeframe stated when you order. If no shipment timeframe is stated, we follow the applicable shipment deadline, generally within 30 days for covered online merchandise orders.

If we cannot ship within the applicable timeframe, we provide a delay notice and an opportunity to consent to the delay or cancel for a full refund. If required consent is not obtained, we cancel and refund the unshipped merchandise.

Carrier transit estimates are separate from shipment commitments and are not guaranteed unless expressly identified as guarantees.

Shipping damage and missing deliveries

Please report shipping damage within seven calendar days of delivery and retain the merchandise and shipping materials to preserve evidence.

For missing shipments, contact us promptly after the expected delivery date. You do not need an actual delivery date to report nondelivery.

Email info@gamelandia.fun or text 650-382-2528 with your order number and a description of the issue.

We may request information reasonably relevant to the claim, including photographs, packaging information, or delivery details. A police report may be requested where appropriate to a reported theft. Tracking scans and signatures are evidence and are not automatically conclusive.

Replacement merchandise is subject to availability. We will communicate the applicable resolution after reviewing the claim.

Shipping and pickup selection

TCG and CCG orders placed with shipping selected must be shipped to the designated delivery address. They cannot be converted to in-store pickup after purchase without an express written exception approved by Gamelandia.

Only the purchaser may collect an online merchandise order and must present valid government-issued photo ID matching the purchaser name on the order. Friends or other third parties may not collect the order without an express written exception approved in advance.

Contact management in advance about a legal-name discrepancy or a required accommodation.

IDs are visually checked; we do not routinely scan, photograph, copy, or retain them. These merchandise pickup requirements do not apply to event admission.

Event registrations

Approved discretionary refunds for customer-requested event-registration cancellations are issued as store credit. We do not deduct payment processing fees from store-credit refunds.

Event-specific cancellation terms apply where disclosed before purchase. This section addresses discretionary customer cancellation requests.

Written exceptions

Any discretionary exception must be expressly approved by Gamelandia in writing before the affected action, such as pickup or return.

Approval applies only to the specific order, item, circumstances, and terms stated in writing. Requesting an exception is not approval. An exception does not change the policy for other purchases.

Applicable law

This policy is intended to comply with all applicable federal, state, and local laws, including applicable California consumer-protection and warranty laws. It will be interpreted and administered accordingly.

All restrictions, conditions, expenses, procedures, and deadlines apply only to the extent permitted by law. Nothing in this policy excludes, limits, or waives a right, warranty, protection, or remedy that cannot lawfully be excluded, limited, or waived. Product descriptions and express commitments made as part of a sale remain applicable. Final-sale designations do not themselves disclaim statutory warranties.

Where applicable law requires a different procedure, an earlier deadline, or a refund, repair, replacement, accommodation, or other remedy, that requirement controls. Legally required remedies do not depend on discretionary approval, completion of a manufacturer’s process, insurer approval, or a blanket requirement to provide a police report. Requirements concerning unopened merchandise, sellable condition, packaging, advance authorization, and prompt reporting do not eliminate statutory rights. The seven-calendar-day shipping-damage reporting request does not shorten a legally protected claim period.

Customers retain mandatory protections applicable to their purchases regardless of where they live. Applicable marketplace rules also remain in effect. This policy does not retroactively remove rights or express commitments applicable when an order was placed.

If a provision conflicts with applicable law, it will be limited or disregarded to the extent necessary. The remaining provisions will continue to apply.

Contact

Gamelandia
290 California Avenue, Suite A
Palo Alto, CA 94306
Email: info@gamelandia.fun
Text: 650-382-2528